Frequently asked questions

All products are freshly hand made on-site at our Auntie Anne’s stores throughout the day. We make up a dough from the raw ingredients (flour mix, yeast, water) and let it prove. Once the right size, we hand-roll into our variety of products and bake in our ovens. Depending on the flavour, some products get flavoured before baking whilst some get flavoured after baking. Once baked, all pretzels get a brush of butter to finish (except vegan pretzels of course!)

Here are our suggestions for reheating your pretzel:

Oven: Preheat oven to 200°C. Wrap pretzel in foil and bake for approximately 3 minutes.

Microwave pretzel for approximately 10-15 seconds on medium setting. Repeat as necessary.

Yes, many of our products are vegetarian as standard. We can also adapt some of these to become fully vegan by omitting the use of butter. Please ask at the store.

We’d love to hear from you!. To submit questions or concerns regarding your visit to any of our locations, please email us at info@auntieannes.com.au

At the moment we are not open to sub-franchising yet. However, do submit your interest at info@auntieannes.com.au and we’ll keep you in the loop once the opportunity arises.

Our nutritional and allergen guide consists of:

•⁠ ⁠Nutrition Guide (v3)
•⁠ ⁠⁠Food Allergens and Sensitivities Chart

Please note that we will make every attempt to identify ingredients that may cause allergic reactions for those with food allergies. Every effort is made to instruct our food production staff on the severity of food allergies, however, there is always a risk of contamination. Customers concerned with food allergies need to be aware of this risk. We cannot guarantee the absence of cross-contamination with our baked goods. Auntie Anne’s Australia and its Australian Master Franchisee will not assume any liability for adverse reactions to foods consumed or items one may come in contact with while eating at any Auntie Anne’s Pretzels outlet